Quality Policy

 

OUR MISSION


 

  • Provision of science-based, effective, high-quality medical services using assisted reproductive technologies, thus helping people with infertility problems in Georgia and abroad to fulfill their dream of becoming parents soon.
  • Introduction of programmes and norms corresponding with American and European standards; Strengthening the country’s reproductive medical community with professional practitioners.

 

OUR VISION OF QUALITY


 

  • To be a model and driving force in the field of reproductive medicine, to introduce high-tech, innovative treatment approaches and methods, and to put Georgia on the world map as the best country for infertility treatment.
  • To continuously improve quality management systems through proper planning, stakeholder orientation, continuous process evaluation, and timely implementation of educational, corrective and preventive measures.

 

QUALITY POLICY IN THE FIELD OF MEDICAL SERVICES


 

  1. Continuous increase of patients’ and partners’ satisfaction and, consequently, their number through patient awareness, safe treatment and introduction of national guidelines and modern international quality standards/protocols within the framework of legislative requirements;
  2. Continuous analysis and improvement of patients / partners needs and satisfaction assessment by the effective operation of customer relationship services oriented on service differentiation and improvement;
  3. Upgrading of clinic laboratories, diagnostic and treatment areas, infrastructure and introduction of new technologies that allows continual process improvement;
  4. Establishment of a continuous training and education system of the Clinic staff. Continuous motivation of employees and support for innovations.

 

 

Approved:

General Director / Lia Chkonia /

Date: 15.03.2022

 

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